If they’re not the pair you reach for first, you have 21 days from delivery to request a refund.

Yes. We are new in the US, but the product itself is not. This boxer brief has already proven itself outside the US, and we brought that same material, feel, and construction here first.

On Monday to Friday:

• Orders placed before 11:00 AM MST ship the same business day
• Orders placed after 11:00 AM MST ship the next business day.

Customers can choose their preferred shipping method and carrier during checkout. Available carriers may include:

• UPS
• USPS
• FedEx

Shipping speed and pricing will vary based on the option selected at checkout.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Shopify is known for great order tracking.

No, shipping only in the USA.

If your package appears delayed, lost, or damaged during transit, contact us and we’ll help investigate the issue with the carrier. Upload a picture of your receipt or order email.

Vital Skin Wear boxer briefs are currently available in:

• Medium (32–34)
• Large (36–38)
• XL (40–42)

For most people, yes. We recommend starting with your normal size. If you’re between sizes, we usually don’t recommend sizing up unless you prefer a looser fit. If your first order isn’t the right fit, reach out and we’ll help.

If you’re between sizes, we typically recommend staying with the smaller size for a closer fit. If you prefer a looser feel, sizing up may be more comfortable.

Vital Skin Wear boxer briefs are designed with flexible, high-elasticity fabric that maintains its shape over time and resists deformation from daily wear.

Your first pair should feel right.

If your first order is not the right size, we’ll help you get the correct size so you can experience the fit Vital Skin Wear was made for.

To keep the process simple, use our contact us page with:

• your order number
• the size you ordered
• the size you’d like instead
• a quick photo of the item or package

Valid once per customer on a first order.

We cover the replacement pair. Standard shipping applies.

We offer a 21-day refund window beginning on the date your order is delivered.

Because underwear is a personal-use item, we do not accept product returns.

To request a refund, please contact us with:

• your order number
• a quick photo of the item

This helps us review your request and process it faster.

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately so we can make it right. Be sure to upload a photo to show how the product arrived.

Once we receive your request, we’ll review it and let you know whether it has been approved.

If approved:

• refunds are issued to your original payment method within 7 business days
  
• original shipping charges are non-refundable
  

Please note your bank or credit card provider may require additional processing time before the refund appears.